Frequently Asked Questions about the San Lorenzo Family Help Center

1. Parking: once in the office park, drive around to the back by taking the road to the left of the building. The garage door is where you will be exiting with your groceries.
2. Once parked, you must walk to the front of the building to sign and check in. Signs are available to help guide you.
3. Once in the building, you will sign in at your appointment time and be seated in a waiting room.
4. At check in, you will show your government identification and food bank card.
5. When you shop, you will take a cart and select the items you need off the shelves and tables.
6. Bag your own food and load into your car or carry to the bus.

We provide an indoor shopping experience for clients to choose their food selections. Food may be selected from those offered, with limits on quantity available per family.

Please contact the Alameda County Community Food Bank for other locations if you are interested to receive food assistance through a drive-through distribution or to have food delivered to your home. They can be reached at 510-635-3663.

It varies depending upon donated items. We provide shelf-stable foods and fresh seasonal produce (fruits and vegetables). Some additional items that may be available are breads, shelf-stable milk, meat, eggs, baking items and snacks.

You must live in our service community which includes: the unincorporated areas of San Lorenzo, Ashland, Cherryland, Hayward Acres, San Leandro ( 94578 or 94579) or in North Hayward (94541 or 94545 north of Highway 92).

You must have and bring a government ID (from in the United States or outside the U.S.) AND a document that shows your current address. We accept documents like one of these, can be paper or electronic:

• utility bills 
• medical letters or bills 
• bank statements 
• automobile registration

Only one member per household can sign up as the primary account holder. Additional members of the household can be added to the primary account to pick up the food. A family is described as all people who live within a household.

We maintain a variety of food and grocery items through out the day.

You must have an appointment, in advance, to receive food.  When checking in, you can make your next appointment.

Please make your first appointment by calling: (341) 314-6770 during our open hours. Your call will not be answered at any other day or time.

Open Hours:

Fridays, Saturdays, Mondays – 10:30 AM to 2:30 PM

Appointments:

• First appointment is 10:30 AM
• Last appointment is 2:00 PM

Sometimes we do hand out these types of items, when they are donated to us in large amounts. But we don’t stock or purchase these items due to limited space.

We are a private nonprofit set up to provide food assistance to reduce hunger within our community. We are supported by local residents, churches and businesses.