Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Question: Do I qualify?
Answer: Anyone in Alameda County who has financial need may receive twice a month food assistance.


Question: Do I need to verify my name and address?
Answer: Yes, please bring a California Driver’s License or a document (which includes mail) listing your name and address. Your information is private and will not be shared with other agencies.


Question: Can more than 1 family member sign up for food assistance?
Answer: 1 member would be the primary user and the other members can be alternate users. A family is described as all people who live within a household. A family may be only one person if that is the amount in your household.

Question: Do I need a car to be able to receive food assistance at this time? Answer: Yes. We are unable to accommodate clients that walk-in or ride bicycles. Please contact the Alameda County Community Food Bank for other locations that can provide food assistance for walk-in clients or to have food delivered to your home.


Question: What type of food is offered?
Answer: It varies depending upon donated items. We provide shelf-stable foods and fresh
seasonal produce (fruits and vegetables). Some additional items that may be available are breads, shelf-stable milk, meat, eggs, baking items and snacks.


Question: Do you provide pet food, soap, detergent, shampoos, deodorant, toothpaste, or toilet paper?
Answer: Occasionally when donated, but we do not stock or purchase these items due to limited space.

Question: Is San Lorenzo Family Help Center a federal program? Answer: No. We are a private nonprofit set up to provide food assistance to reduce hunger within our community. We are supported by local residents, churches and businesses.